Industry / Products
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Sample Customer Challenges / Pains
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Sample Solution Value Propositions
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Sample Benefits To Quantify in the Tool
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Business Intelligence
Database management systems (DBMS), data warehousing, data marts, online transaction processing (OLTP), Financial planning, corporate performance management, reporting, analytics, dashboards, scorecards, enterprise search, ETL, OLAP, query
Example Vendors: Microsoft SQL Server, Teradata, IBM, Oracle, MySQL, Ingres, PostgreSQL, Sybase, Oracle Hyperion, Business Objects, Informatica, Cognos, Information Builders, MicroStrategy, SAS
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- Not able to effectively analyze and understand existing data.
- Too much data, too little actionable intelligence.
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Improve access to and analysis of information to improve and optimize decisions and performance |
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- Improve analysis speed
- Improve access to desired data
- Improve decision-making quality
- Improve business performance
- Reduce errors
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CRM
Sales force automation (account, contact and opportunity management), marketing campaign management, customer information management, order entry, customer service management, customer analytics, product configurators, proposal generation
Example Vendors: Oracle Siebel, PeopleSoft, Onyx, Sage, NetSuite, SAP CRM, Salesforce.com, Amdocs, Microsoft Dynamics CRM, SugarCRM, Infor, SAS, Amdocs, Kana, Aspect, Avaya
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- Sales processes are fragmented and inefficient
- Customer communications are error-prone
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Enables greater customer insight, increased customer access, more-effective customer interactions, and integration throughout all customer channels and back-office enterprise functions |
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- Revenue growth
- Sales and marketing efficiency and effectiveness
- Improve margins
- Improve customer satisfaction
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ERP
Manufacturing, operations/production management, inventory management, planning/scheduling, finance/accounting, human resource management, product management, warehouse management, logistics, purchasing, order entry, and enterprise asset management (EAM)
Example Vendors: SAP, Oracle Fusion (E-Business Suite, J.D. Edwards, PeopleSoft), Lawson, Intentia, Infor, Sage, Microsoft Dynamics, Kronos, Infor
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- Business processes are too manual and inefficient
- Operating costs are too high
- Systems are not well integrated
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Automates and improves the processes of the administrative, production, inventory and product development aspects of an enterprise |
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- Business process efficiency and quality
- Cost savings
- Improve adoption of business best practices
- Reduce errors
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SCM
Logistics, production planning, inventory management, supply chain planning, execution, sourcing and procurement
Example Vendors: Ariba, Manhattan Associates, RedPrairie, SAP, Oracle, Dassault
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- High supply chain costs
- On time delivery issues
- Demand variability
- Supply chain not transparent
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Automates and improves the flow of products, services and related information from source to customer |
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- Reduce supply chain costs
- Improve on time delivery
- Reduce inventory carrying costs
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Content, Communication, and Collaboration Software
Document management, web content management, document imaging, records management, digital asset management, e-mail and calendaring, web conferencing and shared workspaces/team collaboration, instant messaging, e-learning suites
Example Vendors: Microsoft SharePoint, Exchange, Cisco, IBM Lotus, Oracle Collaboration Suite, Novell GroupWise, WebEx, EMC Documentum, FileNet, Hummingbird, Interwoven, Mobius Management Systems, Open Text, Stellent, Vignette, FaceTime, Avaya
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- Collaborative content creation is inefficient and frustrating
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More efficiently and effectively organize, access, use and share structured and unstructured content (documents, records, images, forms and media) |
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- Improve communication productivity
- Accelerate content creation
- Improve content quality
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Office/Productivity Software
Word processing, spreadsheets, presentation graphics, personal information management, note-taking, task and project management
Example Vendors: Microsoft Office, OpenOffice.org, Oracle StarOffice, Google Docs, IBM SmartSuite
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- Outdated productivity software
- Missing desired features
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Improve user productivity with new UI, features, and capabilities |
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- User productivity
- Content quality
- User and customer satisfaction
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Engineering Applications
CAD, CAE, CAM, Collaborative product data management
Example Vendors: PTC, Dassault, Siemens, ANSYS, CNC Software, Oracle Autovue, Sopheon, Autodesk, Bentley Systems
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- Engineering processes not collaborative, efficient, or integrated
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Automates and improves business processes and data management activities specific to ideas management, concept planning, and design and the handoff of a design to execution |
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- Accelerate time to market
- Improve design quality
- Improve customer satisfaction
- Reduce product defects
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Vertical-Specific and Other Applications
Commerce applications; e-discovery; e-learning; engineering applications; enterprise search; enterprise social software; geographic information systems; governance, risk and compliance; media and entertainment; mobile and wireless applications; PLM; digital content creation software
Example Vendors: Adobe InDesign, Illustrator, and Photoshop; Apple Aperture; Corel CorelDRAW; Adobe Acrobat Reader, Autonomy [Cardiff] LiquidOffice Form Designer, IBM Lotus Forms, and Microsoft InfoPath
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- Outdated software
- Lack desired features and capabilities
- Rapid regulatory change
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State-of-the-art features and capabilities automates and improves work processes and outcomes |
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- Improve customer satisfaction
- Reduce process costs
- Reduce errors
- Improve compliance
- Reduce risks
- Improve quality
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