Industry
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Sample Customer Challenges / Pains
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Sample Solution Value Propositions
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Sample Benefits To Quantify in the Tool
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Business, Professional, Scientific and Technical Services
Recruiting, education and training, consulting, legal, design, engineering, management, scientific, technical services, business support, security, quality control, disposal
Example Vendors: Accenture, Affiliated Computer Services Inc., Exult Inc., Genpact, HCL Technologies, Infosys BPO Limited, Keane, Lason, NCS Pte Ltd, Sykes Enterprises, Teleperformance, Vertex
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- Business and technical performance and quality issues
- Capability limitations
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Extensive specialized expertise and experience enable higher quality services |
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- Improve process performance
- Reduce internal costs
- Reduce quality issues
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Supply Services
Procurement processes, transportation, warehousing, inventory, customs brokerage, reverse logistics (defective, repair, return), cross-docking, product labeling, packaging, assembly, kitting, distribution, and other logistics processes
Example Vendors: DHL, Kuehne + Nagel, DB Schenker Logistics, Nippon Express, C.H. Robinson, DSV, CEVA Logistics, SDV, Sinotrans
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- Insufficient internal capabilities
- High costs
- Performance issues
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Global scope/scale and expertise enable lower cost, higher quality services |
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- Reduce inventory carrying costs
- Improve on-time delivery
- Reduce business process costs
- Grow revenue
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Demand Services
Sales, Marketing, and Support
Customer selection, marketing, sales, customer acquisition, telemarketing, call center, customer support
Example Vendors: 24/7 Customer, Advanced Contact Solutions, Inc, Convergys Corporation, EXL, IQ Resource Pvt. Ltd., Maair Ventures, NCO Financial, PeopleSupport, Stream Global Services, Sykes Enterprises , Teleperformance, Vertex
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- High customer acquisition costs
- High sales turnover
- Sales new hire ramp-up time
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Low cost, highly trained staff, and technology result in more sales |
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- Reduce sales and marketing costs
- Grow revenue
- Improve revenue stability
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Manufacturing & Operations
Contract Manufacturing, CNC machining, die casting, grinding, broaching, forging, welding, painting, fabrication, assembly, testing, injection molding, investment casting, injection mold making, metal stamping
Example Vendors: Foxconn, Flextronics Electronics, Jabil, Sanmina-SCI, New Kinpo, Shenzhen Kaifa, Benchmark Electronics, Plexus, Universal Scientific Industrial, Mayville Engineering
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- Not flexible/agile enough
- High production costs
- Process is not our core competence
- Current machinery does not support the needed operation
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Specialized equipment, expertise, and economies of scale enable high quality, low cost production |
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- Reduce product costs
- Improve product quality
- Reduce defects
- Reduce lead times
- Improve flexibility/agility
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Financial Services
Banking; monetary intermediation; holding companies, trusts, funds and other financial entities; securities; other financial service activities
Accounts payable, accounts receivable, billing, general ledger, tax management, treasury and cash management, credit card, automated clearinghouse, electronic invoice and payment, real estate services
Example Vendors: Genpact, Infosys, Maair Ventures, NCO Financial, PeopleSupport, Teleperformance, Vertex, Serco, iGate
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- Security and fraud incidents
- Compliance concerns
- High costs
- Quality issues
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Specialized expertise and technology enable higher quality services at a lower cost |
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- Reduce security and fraud incidents
- Improve compliance and adoption of best practices
- Reduce service costs
- Improve process performance
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Government and Education Services
National and international government, local and regional government, public administration and defense, social security; higher, primary and secondary education
Eligibility verification, identification, collections, reservations management, visa processing, student admission administration and e-learning
Example Vendors: Affiliated Computer Services Inc., Automatic Data Processing, Capita Plc
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- High labor costs
- Limited staff flexibility
- Quality issues
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Low cost, highly trained staff combined industry expertise and the right technology result in lower cost, higher quality services |
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- Reduce costs
- Improve service levels
- Improve constituent satisfaction
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Insurance
Insurance, health insurance, reinsurance and pension funding
Trust administration, investment portfolio management, pension administration, claims processing, policy underwriting, policy servicing and administration, actuarial, data processing, and data warehousing
Example Vendors: ADP, EXL, Infosys, Paychex, PeopleSupport, Xchanging
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- Compliance and security concerns
- High costs
- Inadequate internal expertise
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Technology-enabled automation, specialized expertise, and economies of scale enable lower cost, higher quality services |
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- Reduce service costs
- Reduce security and fraud incidents
- Improve compliance
- Improve process performance
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Healthcare
Ambulatory services, physician practices, and at-home services, hospitals, hospital systems, nursing and residential care
Health information management, patient financial management, contract management, rule/coding content, evidenced-based medicine, computerized patient records, patient access management, computerized physician order entry (CPOE), practice management, lab and pharmacy systems, care systems
Example Vendors: Affiliated Computer Services Inc., Amrutanjan Healthcare, EXL, Paychex
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- Outdated systems and processes are inefficient and ineffective
- Continued rapid regulatory changes
- Compliance concerns
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Health system automation and adoption of best practices will enable higher quality services and lower costs |
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- Improve standards adoption and compliance
- Improved patient satisfaction and health outcomes
- Lower cost of services
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Industrial Products
Electrical and industrial machinery and equipment, construction machinery and vehicles, civil engineering, construction of industrial plants and facilities, chemicals, materials, metals, minerals
Example Vendors: United Technologies, Caterpillar Inc., Lockheed Martin, Honeywell, ABB, Schlumberger Ltd., Raytheon Co., Fluor Corp., Gen'l Electric, Hitachi, ArcelorMittal, BHP Billiton, Canon, Repsol-YPF, Intel, Alcoa, Flextronics, Wyeth, Tesoro, Philips Electronics, Dow Chemical, Du Pont, PPG, Air Products, Rohm and Haas, Eastman Chemical, NOVA Chemicals, Ecolab, Airgas
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- Outdated equipment
- Ineffective material properties
- High costs
- Limited equipment capabilities
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Upgrade to newest equipment enables improved control and process outputs |
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- Improve energy efficiency
- Improve process performance
- Higher output quality
- Reduce carbon footprint
- Reduce process costs
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